Refund policy

Last updated: 24 August 2026. This policy applies to purchases made through this site. The library articles listed on the home page are published in full at no cost and are not affected by it.

The window

Refunds are available for 30 calendar days from the date of purchase. The purchase date is the date recorded by the payment processor, not the date of first access.

How to request one

A refund request is made by email to support@haldenquarterly.site, with the word refund in the subject line. The message should include the order reference and the email address used at checkout. No reason needs to be given, and no explanation is requested.

Processing time

Requests are acknowledged within two business days. Approved refunds are submitted to the payment processor within five business days of approval. The time taken for funds to appear afterwards is set by the card issuer or payment provider, and is commonly 5 to 10 business days, though some issuers take longer. That final step is outside this publisher's control.

Method

Refunds are issued to the original payment method. Where the original method is no longer available, the payment processor determines the alternative route, and this may extend the timeline.

Limits

• One refund per customer per product. Repeat purchases of the same item after a refund are not eligible for a further refund.
• Requests made after the 30-day window are considered at the publisher's discretion and may be declined.
• Where a chargeback has already been filed with the card issuer, the dispute is handled through the issuer's process and a parallel refund is not issued.

Statutory rights

This policy operates in addition to rights available under applicable law, including the right of withdrawal under Article 49 of the Código de Defesa do Consumidor for purchases made outside a commercial establishment, and equivalent consumer protections in the purchaser's country of residence. Nothing in this policy limits or removes those rights.

Questions

Questions about a specific order are answered at support@haldenquarterly.site. Order reference and checkout email address should be included.